Your Information, Our Responsibility

ai88's Privacy Policy

ai88 is fully transparent about how your personal information is collected, stored, and used. This policy explains what your rights are and how we protect your privacy.

1 Introduction & Scope

ai88 is an online gaming platform that provides services for players in Bangladesh. This Privacy Policy ("Policy") describes how ai88 collects users' personal information, the purposes for which it is used, and how it is kept secure.

This Policy applies to the ai88 website, mobile version, and all related services. By using our platform, you are considered to have accepted the terms of this Policy.

If you disagree with any part of this Policy, please refrain from using our platform and contact us with any questions.

ai88 treats user privacy as its highest priority. We use SSL encryption and modern security technology to keep your information secure.

2 What Information We Collect

Information You Provide Directly

When you create an account or fill out a form on ai88, we may collect the following information:

  • Full name and date of birth (for age verification — to confirm you are 21+)
  • Mobile number and email address
  • Payment method details (bKash, Nagad, or Rocket number)
  • Password (stored in encrypted form)
  • Documents required for identity verification

Automatically Collected Information

When you visit our site, certain information is recorded automatically:

  • IP address and device type
  • Browser type and operating system
  • Pages visited and browsing duration
  • Click patterns and site navigation data
  • Cookie and local storage data

Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, ai88 records the following information:

  • Deposit and withdrawal history
  • Gameplay history and bet amounts
  • Bonus usage details
  • Account login and logout times

Communication Information

When you contact us, details of the conversation are stored:

  • Live chat message history
  • Email correspondence
  • Records of complaints and requests
  • Support ticket details

3 Purpose of Using Information

ai88 uses collected information only for legitimate and specific purposes. Your personal information is never sold to any third party.

3.1 Service Delivery & Operations

  • Creating and managing accounts
  • Processing financial transactions (via bKash, Nagad, Rocket)
  • Ensuring bonuses and rewards are distributed
  • Personalising the gaming experience
  • Providing customer support

3.2 Security & Compliance

  • Identity verification and age confirmation (meeting the 21+ requirement)
  • Preventing fraud and money laundering
  • Ensuring account security
  • Enforcing responsible gaming guidelines

3.3 Communications

  • Sending transaction-related notifications
  • Account updates and security alerts
  • Sending promotional information where you have given consent
  • Notifications of changes to the Privacy Policy or Terms & Conditions

3.4 Platform Development

  • Analysing and improving the user experience
  • Identifying and resolving technical issues
  • Planning new games and services

4 Sharing & Disclosure of Information

ai88 does not sell, rent, or disclose your personal information to any third party for marketing purposes. However, information may be shared in the specific circumstances below:

4.1 Service Providers

Limited information may be shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket), technology services, and security verification. These providers may only use the information to deliver the specific service and are bound by strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed as part of a court order, government directive, or legal process. Information may also be disclosed to assist in the investigation of fraud, money laundering, or other illegal activity.

4.3 Business Changes

User information may be transferred in the event of a business merger, acquisition, or asset transfer. In such circumstances ai88 will notify users in advance.

Important: ai88 never sells your personal information to advertisers or marketing agencies.

5 Cookies & Tracking Technologies

The ai88 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience using the site.

5.1 Types of Cookies

  • Essential Cookies: Required for the site to function properly — for login sessions, security, and basic functionality.
  • Functionality Cookies: Remember your preferences and settings, such as language selection.
  • Analytics Cookies: Monitor site usage and help improve our services.

5.2 Cookie Controls

You can manage cookies by changing your browser settings. However, disabling essential cookies may prevent some important ai88 services from working properly.

6 Data Security & Protection

ai88 has adopted industry-standard security measures to protect your personal information. Our platform operates in a safe and reliable environment.

6.1 Technical Safeguards

  • SSL Encryption: All data transfers are secured with SSL/TLS encryption.
  • Password Hashing: Passwords are never stored directly — strong hashing algorithms are used.
  • Firewall & Intrusion Detection: Active security measures to prevent unauthorised access.
  • Regular Security Audits: Periodic reviews to identify vulnerabilities.

6.2 Organisational Safeguards

  • Only authorised staff may access personal information.
  • All staff are trained in privacy and data protection.
  • Logs of data access are maintained and reviewed regularly.
In the event of a data breach, ai88 will promptly notify affected users and take the necessary steps.

7 Data Retention Period

ai88 retains personal information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations.

  • Active account information: Retained for as long as the account remains active.
  • Closed account information: Retained for a specific period in accordance with legal and regulatory requirements.
  • Transaction records: Long-term retention applies for financial and legal reasons.
  • Communication records: Retained for as long as necessary for support and dispute resolution.

After the designated period, information is securely deleted or anonymised so that you can no longer be identified.

8 Your Rights

As a user of ai88, you have the following rights over your own information:

Right to Access

You may request to know what information we hold about you.

Right to Correction

You may request that incorrect or incomplete information be corrected.

Right to Deletion

In certain circumstances you may request that your information be deleted.

Right to Restrict Processing

In certain cases you may request that processing of your information be limited.

Right to Data Portability

You may request to receive your information in a structured format.

Right to Object

You may request to opt out of marketing communications at any time.

To exercise these rights, please contact the ai88 support team. We will process your request as quickly as possible.

9 Protection of Minors

ai88 strictly does not provide services to persons under the age of 21. Our platform is for those aged 21 and above only.

We do not intentionally collect personal information from anyone under 21. If a minor registers by mistake, that account will be closed immediately and the related information will be deleted.

If you are aware that a minor is using our platform, please notify us immediately at [email protected].

10 Policy Changes & Updates

ai88 may update this Privacy Policy from time to time — due to technological changes, legal requirements, or service improvements. With each update, the "Last Updated" date at the top of the page will be changed.

For significant changes, ai88 will inform users via email or an in-platform notification. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

We recommend that you review this policy regularly so that you are always informed about the latest updates.

11 Contact Us

For any privacy-related questions or requests

If you have any questions about this privacy policy, any requests regarding your information, or any concerns, please contact the ai88 support team.

24/7 Live Chat — in Bengali and English

We are committed to protecting your privacy and are always ready to answer any of your questions.