FAQ
All answers to ai88 questions in one place
From bonuses to withdrawals, security to VIP — find clear and straightforward answers to the questions players ask most about ai88.
Whether you are new to ai88 or a long-time player — having questions is natural. On this page we have directly answered the most frequently asked questions across four main topics — account security, VIP and cashback benefits, withdrawal methods, and the welcome bonus. If you do not find an answer, our 24/7 live chat support is always here for you.
Account Security
Yes. On the ai88 platform, all your personal information and transactions are protected through SSL encryption. This means your name, mobile number, or payment details are fully encrypted before they can reach any third party. You can play with peace of mind on this safe and reliable platform.
A strong password is your account's first line of defense. Choose a password of at least 8–12 characters that includes uppercase and lowercase letters, numbers, and special characters (~!@#$%). Do not use your own name, date of birth, or simple numbers like "123456". Do not use your ai88 password on any other site, and change it regularly.
Absolutely not. No ai88 staff member or support agent will ever ask you for your OTP, bKash PIN, Nagad PIN, or Rocket password. If anyone asks for this kind of information, know that it is a fraud attempt. End the conversation immediately and report it to [email protected]. Keep your financial security in your own hands.
Fraudsters sometimes create fake sites that look like ai88. Before logging in each time, verify that ai88.beer is correctly entered in your browser's address bar and make sure the URL starts with "https". Do not log in by clicking on unfamiliar links or social media posts — type the address directly in your browser or use a bookmarked link.
If you suspect unauthorized access to your account — such as unknown transactions or your password not working — contact us immediately via our 24/7 live chat or at [email protected]. The support team will take the necessary steps to secure your account. Report it as quickly as possible without delay.
VIP & Cashback
ai88 has a total of four VIP tiers: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8%; Gold — up to 1.1%; and Platinum — up to 1.5% weekly cashback. In addition to cashback, each tier comes with special benefits and priority support.
You can gradually move up through regular playing and betting activity. The more active you are, the greater the chance your VIP tier will rise faster. It is possible to progress steadily from Bronze all the way to Platinum. To find out your current tier and progress, contact support via live chat.
Cashback is calculated each week based on your betting activity. Depending on your VIP tier — from 0.4% at Bronze to 1.5% at Platinum — this cashback is automatically credited to your account. You do not need to apply separately to receive cashback; it is processed on a regular cycle.
Along with cashback, members at higher VIP tiers receive priority support, special promotional offers, and the opportunity to participate in exclusive events. Platinum members receive the most personalized service. To learn the details of your benefits, speak with your dedicated VIP manager via live chat.
Staying regularly active is important to maintain your VIP tier. If you are inactive for an extended period or your activity drops significantly, your tier may be reviewed. However, for accurate information about your current tier and its conditions, it is best to speak directly with the support team.
How to Withdraw
The minimum withdrawal amount from ai88 is ৳1,000. Withdrawal requests for less than this amount cannot be processed. If your withdrawable balance is above this limit, you can submit a request at any time via bKash, Nagad, or Rocket.
Typically, after a withdrawal request is approved, the money reaches your mobile wallet within 15 minutes to 2 hours. This is ai88's commitment. However, there may occasionally be a slight delay on the payment partner's end, which is outside our control.
If your withdrawal request is stuck in a pending state, first wait 2 hours. If you still have not received it after that, contact us via live chat or at [email protected] with the details of your request (amount, time, payment method). The support team will coordinate directly with the payments team to resolve the issue promptly.
Yes, ai88's withdrawal service runs 24 hours a day, seven days a week. Whether it is 3 AM or Friday morning — a request made at any time is generally processed within 15 minutes to 2 hours. There are no extra delays on holidays or outside office hours.
Yes, for security reasons ai88 only sends money to wallets registered in your own name — bKash, Nagad, or Rocket. Withdrawals to someone else's wallet are not permitted. This is mandatory to ensure fair play and the safety of your funds.
Welcome Bonus
ai88 offers a 100% bonus on your first deposit, up to a maximum of ৳8,000. That means depositing ৳1,000 gives you a ৳1,000 bonus and a total balance of ৳2,000. If you deposit ৳18,000 or more, the bonus will still be a maximum of ৳8,000, giving you a total balance of ৳26,000.
The wagering requirement for the welcome bonus is 25x, calculated on the bonus amount only — not on the combined deposit and bonus. For example: if you receive a ৳1,000 bonus, you need to complete a total of ৳25,000 (৳1,000 × 25) in bets. Once this condition is met, you can withdraw winnings from the bonus.
Slot games generally contribute the most toward the wagering requirement. However, the contribution rate for specific games is stated in the promotion terms and conditions. Some games may count fully and others only partially. For a specific list, check our terms and conditions page or ask via live chat.
Yes, you can request to cancel a bonus. However, keep in mind — if you cancel the bonus, any winnings earned from the bonus funds will also be cancelled. Only the actual deposit amount can be withdrawn (subject to any applicable wagering conditions). Contact support to cancel a bonus.
Yes, the welcome bonus has a set expiry period — if the wagering requirement is not completed within the period, the bonus is automatically cancelled. The countdown begins from the date the bonus is activated. To find out the exact expiry, read the bonus terms and conditions or the terms and conditions.
The minimum deposit amount at ai88 is ৳300 — and this amount qualifies for the first deposit bonus. However, depositing more gives you a larger bonus, up to a maximum of ৳8,000. Depositing ৳300 gives you a ৳300 bonus and lets you start with a total of ৳600.
Still have questions?
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